Returns and Refunds

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase contact us to discuss the problem.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned for Hygiene reasons

- Pierced Earrings

Additional non-returnable items: 
- Gift cards 


There are certain situations where only partial refunds are granted (if applicable)  
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sarah@sassieaccessories.com. 

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sarah@sassieaccessories.com and post your item to: Sassie Accessories, Low Langstaffe, Sedbergh, LA10 5AT, United Kingdom. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should post your product to: Sassie Accessories, Low Langstaffe, Sedbergh, LA10 5AT, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are returning an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.